Refunds

Why refunds are limited

A download cannot be handed back. Once the file has been released to you, the sale is complete, and in general we do not refund because you changed your mind or did not find the title useful.

When we do refund

We will refund in full, no argument, if any of these happened:

• You were charged more than once for the same title.
• You paid and no download was released, and we could not fix it within two working days.
• The file is corrupt or is clearly not the title that was described, and we could not supply a working copy.

How to ask

Email us within 14 days of the purchase with your order reference, which is on your order page and in the email we sent. Tell us what went wrong. We reply to every request.

Approved refunds go back to the payment method you used, through Whop. They usually appear within five to ten working days, depending on your bank.

Chargebacks

If you have a problem, please write to us before opening a dispute with your bank. A chargeback on a download that was delivered may lead to the download being withdrawn.

Questions

Write to us at the address on your order email.